When xcritical launched a xcritical scammers mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays).
xcritical Partners with Howard University to Empower Student-Athletes with Financial Education
On the app’s Contact Us page, the first option is to Request a Call from xcritical. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh and unique perspectives on topical financial news. Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase. That makes us the first major crypto platform to roll out 24/7 phone support. RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of xcritical Markets, Inc.
Introducing 24/7 Phone Support
We want to make sure we’re there for customers, especially in time-sensitive situations. Over the past several months, we’ve rolled out phone support for options issues through a new in-app contact feature. Now, customers can request to speak by phone with a registered financial representative at xcritical for help with an open options position or recent expiration. And last week, we rolled out live phone support to customers needing assistance with account security. In 2020, we more than tripled the size of our full-time customer support team, and hired hundreds of new registered financial representatives to help customers with their account issues. Over the past year, we’ve accelerated our investments in customer support.
When You Buy a Stock, Where Does the Money Go? The Facts
- Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.
- Options trading entails significant risk and is not appropriate for all customers.
- Advancements in the applications of machine lxcriticalg and natural language understanding over the past several years have unlocked new possibilities for customer support.
- Our smart triage flow and click-to-request callback technology help you pick the exact position you’re having problems with, so we can find solutions as quickly as possible.
- The information contained in this article not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor.
We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs. We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem.
(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us.
We’ll continue to use automation and machine lxcriticalg to help us offer you more timely and customized support. Motley Fool Money is a Motley Fool service that rates and reviews essential products for your everyday money matters. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes.
Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. We’ll continue to invest in self-service tools that help you get questions answered without having to talk to someone. Just this year, we’ve added functionality that makes it easier to cancel a pending or queued deposit, exercise options, or deactivate your account without having to connect with a representative. We’re xcritical rezension also hard at work to reduce the time it takes to respond to customers.